How well a company converges its communication networks will determine how far it can go in the new customer economy. A converged network opens the door to lower communication costs, simpler network management and most important—business-enhancing applications to better serve customers while creating more responsive, productive organizations. In the future, all communications networks will be converged networks.

In today's customer economy, the ground rules for competition are being transformed. Convergence opens the way to the applications and network intelligence that businesses need to create more responsive, productive, customer-focused organizations.

Convergence—bottom line business benefits
Through convergence, a company can reinvent both its communications networks and its entire enterprise. A converged network supports vital, business-building applications—from IP Telephony to collaborative videoconferencing to CRM—that make businesses more efficient, effective and responsive to their customers. These businesses find that the benefits of convergence go directly to the bottom line:

Converged solutions make everyone more productive by making it simpler to use applications and share information.
Transaction costs in customer contact centers are lowered, agents are more productive, and customers are more loyal.
Having one network to manage means bandwidth is used as efficiently as possible and enables other cost savings and efficiencies—savings in staff, maintenance, toll bypass, adds, moves and changes.
Lower network costs, improved productivity, increased customer retention, faster time to market—these are the bottom-line benefits that converged network solutions make possible. Whether it is creating a multimedia customer contact center, delivering employee training with video-on-demand eLearning, or laying the foundation for the future with a converged, multiservice networking infrastructure, Avaya has the applications and solutions that let businesses take advantage of convergence and become players in the customer economy.

Avaya solutions for convergence equal cost savings across the enterprise
At Avaya, we know true convergence should build on existing network investments, helping businesses to evolve to future technologies at the pace and on the path of their choice. This is the key to minimizing the total cost of ownership over time.

The Avaya™ MultiService Networking Infrastructure portfolio: Built on Avaya's award-winning data network switches, the Avaya MultiService Networking Infrastructure portfolio offers a host of complete network infrastructure solutions—from the desktop, to the wiring closet, to the backbone, to the WAN, to the LAN, to the virtual private network (VPN) gateway. Avaya MultiService Networking Infrastructure solutions meet critical needs for reliability, performance and interoperability.

Enterprise Class IP Solutions (ECLIPS): Avaya™ Enterprise Class IP Solutions—including the Avaya™ IP600 and Avaya's comprehensive line of DEFINITY® Communications servers—break down the barriers between voice and data, circuit switched and IP, extending existing infrastructures with solutions that combine leading-edge convergence applications and advanced call processing. ECLIPS solutions include easy to use telephones incorporating Internet protocol standards with traditional phone features.

Convergence solutions just for small businesses: Much more than just telephone systems, Avaya solutions for small and growing companies are the ideal choice for growing businesses, providing a fully integrated, scalable solution for voice and Internet communication that also supports a growing array of business applications for customer care, eBusiness, employee productivity and more.

The Avaya Advantage
Avaya delivers the solutions to put enterprises of every size on the road to convergence today. Avaya is the global leader in communications solutions and services for businesses and other enterprises. With nearly one million customers—including over 90% of the Fortune 500 companies and a major presence in the Global 2000—Avaya is defining how enterprises succeed in the new customer economy.

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