How do you win in the new customer economy? How do you build customer loyalty? Long-term relationships? Sales? Productivity? Those are tough questions to answer and the next BIG wave of challenges for your business. We believe that winning in this new world depends on how well you:

Put each customer at the heart of everything you do.
Provide an environment that helps your people get work done.
Use your communications to build competitive advantages.
Extend the Capabilities of Your Network

Avaya™ Unified Communication Center lets you turn your users' mailboxes into a communication center, extending the capabilities of your network—including your Octel®, Intuity™ AUDIX® and Microsoft® Exchange servers—for your key mobile and remote workers.

The Avaya Unified Communication Center means leveraging the power of your network applications to help build a workplace that lets your people improve the quality of their decisions, respond faster and more effectively to customers and partners, accomplish more in less time, and drive differentiation for your brand.

Access Seamlessly Through the Mode and Device of Their Choice

With Avaya Unified Communication Center, your mobile professionals can stay connected to customers, associates and partners via speech commands, wireless devices, and web browser. They can get to their most important information and communications functions through their phones, PDAs, desktop PC, or laptop—choosing the device that is most suitable at that time. Seamless and secure access to your network applications can speed response times to customer requests, allow more time to pursue new sales leads, and help give your company a competitive edge.

Integrate for Simplicity and Effectiveness

Calling. Conferencing. Messaging. Scheduling. Directories. See them all come together seamlessly and securely with the Avaya Unified Communication Center. By bringing together these critical information sources and providing the ability to act on that information in a single, seamless session, mobile professionals can make the most of their time.

Strategic Deployment of Unified Communication Solutions

Strategically deploy Unified Communication solutions to the people who have the greatest impact on your business: executives and managers, sales people, professional specialists, and anyone who has a high level of interaction with customers and associates. Competitive differentiation in today's customer economy is a moving target, and the award-winning* Avaya Unified Communication Center can help your key customer-facing personnel do more every day, by allowing them to be as effective when mobile as they are in the office.

*Winner — "Best Network Application Software" — Networld + Interop 2002

The Avaya Unified Communication Center delivers a common experience regardless of where your users are working, the network services they need to access or the device they want to use to access them.